19 April 2021

Hello,

Our offices remain closed to the public for face to face enquiries. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations physically, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.

If you are a test-taker, a student or parents please see below for further details and our free online education offers and activities.

This page will be updated on  19 May 2021.

Important information on Covid-19 for our British Council customers and partners.

IELTS test

Computer-delivered and paper-based IELTS test

We have resumed both computer-delivered and paper-based IELTS testing. You may book you test through the link below.

Book your IELTS test

We understand this has been a frustrating period for all those wishing to take IELTS exams and we thank you for your patience and support. Due to the Covid-19 safety precautions, we will be operating smaller testing sessions and we anticipate that demand will be high.

IELTS Test Report Forms (TRF)

We have rolled out dispatch of IELTS Test Report Forms (TRF) to candidate’s physical address and your results will be sent to you 3-5 days after they are released. You can also view your results online on the test-taker portal by clicking here.  If you took your IELTS test before September 2020 and you would wish for us to send you your IELTS Test Report Form, kindly send us an email at information@britishcouncil.or.ke with the following details:

  • Full Name as it appears on your Identification document.
  • Valid Mobile Phone Number.
  • Physical location including Nearest Post Office.
  • Type and date of the test.

See below status and update on our programmes.

We will keep you updated on the status of our programmes. 

PROGRAMMES IN ARTS, EDUCATION AND SOCIETY

You can, access free online content from our programmes.

To understand more about East Africa Arts #CreativeDNA programme visit https://www.britishcouncil.org/east-africa-arts

To learn more about Connecting Classrooms visit https://www.britishcouncil.co.ke/programmes/education/connecting-classrooms  

Find out more about the latest British Council MOOC courses and the schedule for upcoming courses here https://www.futurelearn.com/partners/british-council 

CONTACT US

We have suspended all Face-to-Face enquiries until further notice. We will continue to ensure customers receive the same level of customer service experience via telephone, emails and our social media.

You can kindly reach us on:

Telephone:+254 (0) 732 117000 / +254 (0)20 2836000, +254 (0) 722205335, +254 (0) 758729790

Email: information@britishcouncil.or.ke

Social Media: Facebook: British Council Kenya and on Twitter: @ke_British.

During this uncertain time, our customers, employees and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Exam FAQ's

I have sent an email for transfer but no response yet

Due to the large volume of emails we are currently receiving and processing, kindly give us up to 48 hours to respond to you. If you do not receive a response after 48 hours, please put a call through at 

+254 (0) 732 117000 / +254 (0)20 2836000, +254 (0) 722205335, +254 (0) 758729790

Since I made payment over two weeks ago, the status of my test date is still showing "Awaiting Approval". I sent an email and I am yet to get a reply

Kindly send us an email at information@britishcouncil.or.ke attaching proof of payment and a scanned copy of your identification document that you registered with for us to complete your registration. Due to the large volume of emails we are currently receiving and processing, kindly give us up to 48 hours to respond to you. If you do not receive a response after 48 hours, please put a call through on the telephone line 

+254 (0) 732 117000 / +254 (0)20 2836000, +254 (0) 722205335, +254 (0) 758729790

I am trying to get a refund for a duplicate IELTS payment. Is there a number I can call that is still working?

Kindly send us an email at information@britishcouncil.or.ke or call us on +254 (0) 722205335, +254 (0) 758729790

Does the 25% refund fee apply in this case

The 25% fee does not apply in this case. 

Our top priority leading to cancellations was for your health and safety. Please note that test takers who have their tests cancelled due to COVID-19 pandemic will not be charged administrative fees for either refund of the test fee or transfer to a future test session. 

Will there be a delay in release and dispatch of IELTS Test Report Forms (TRF)

We have rolled out dispatch of IELTS Test Report Forms (TRF) to candidate’s physical address and your results will be sent to you 3-5 days after they are released. You can also view your results online on the test-taker portal by clicking here.  If you took your IELTS test before September 2020 and you would wish for us to send you your IELTS Test Report Form, kindly send us an email at information@britishcouncil.or.ke with the following details:

  • Full Name as it appears on your Identification document.
  • Valid Mobile Phone Number.
  • Physical location including Nearest Post Office.
  • Type and date of the test.

Are there safety precautions being put in place on test day, due to the corona-virus outbreak?

Yes. We are following MoH guidelines on keeping distance, wearing masks and washing hands. We have made safety provisions at all our test centres.

What's the checkpoint and IGSCE's?

Get the latest update from Cambridge using link provided; latest update from Cambridge International 

What's the update on University exams?

These exams are not being taken at our facility since the offices are closed. If you have already made payment kindly contact the exam board or institution for more information.

I filled out the refund form(s), but I did not get a response. When will I get my money back?

We apologies for the delays in processing your refund. Usually, this would take approximately 4-6 weeks but at the moment it is taking longer because of a number of reasons. Please write to us at information@britishcouncil.or.ke and we will provide an update on your refund status.

How can I get my results if your offices are closed?

We will send you your IELTS Test Report Forms (TRF) to your physical address 3-5 days after results are released. You can also view your results online on the test-taker portal by clicking here.  If you took your IELTS test before September 2020 and you would wish for us to send you your IELTS Test Report Form, kindly send us an email at information@britishcouncil.or.ke with the following details:

  • Full Name as it appears on your Identification document.
  • Valid Mobile Phone Number.
  • Physical location including Nearest Post Office.
  • Type and date of the test.

I registered for an exam through a British Council partner. How can I get a transfer?

All test takers whose tests were impacted by the COVID-19 restrictions are eligible for a test date transfer. Kindly contact the British Council partner to complete the rescheduling process on your behalf.

 

What is the refund process and where can I get the form?

Kindly access the refund form by clicking here Send to us the completed refund form, copy of your identification document and copy of your original payment receipt to information@britishcouncil.or.ke

 

I can’t take a test until later in the year, what do I do?

Please note your test can only be transferred within 3 months if its more than 3 months you should request for a refund and rebook when you are ready.

I want to take the test in another city, would this be possible?

Candidates can change their test type and city please write to us at information@britishcouncil.or.ke and we will see what arrangements can be made