21 September 2020


Our offices remain closed to the public. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.

If you are a test-taker, a student or parents please see below for further details and our free online education offers and activities.

This page will be updated on 28 September 2020.

Important information on COVID-19 for our British Council customers and partners.

Following recent directives from the Kenya Government in light of Novel Coronavirus (COVID-19), IELTS tests until further notice in Nairobi have been suspended. Affected test-takers will be eligible for a transfer or refund by contacting our centre via email. 

However, the British Council staff will continue to perform duties that do not require contact with the public as a precautionary measure to protect our customers and partners.

See below status and update on our programmes.

We will keep you updated on the status of our programmes. 


You can, access free online content from our programmes.

To understand more about East Africa Arts #CreativeDNA programme visit https://www.britishcouncil.org/east-africa-arts

To learn more about Connecting Classrooms visit https://www.britishcouncil.co.ke/programmes/education/connecting-classrooms  

Find out more about the latest British Council MOOC courses and the schedule for upcoming courses here https://www.futurelearn.com/partners/british-council 



We have suspended all Face-to-Face enquiries until further notice. We will continue to ensure customers receive the same level of customer service experience via telephone, emails and our social media.

You can kindly reach us on


+254 (0) 722205335, +254 (0) 758729790

+254 (0) 732 117000 / +254 (0)20 2836000,





Social Media: 

Facebook: British Council Kenya and on Twitter: @ke_British.

During this uncertain time, our customers, employees and partners’ health is our priority. 

Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Exam FAQ's

Will my scheduled test still hold as planned?

The date for your test will determine whether it will come off as planned or not. We are also unsure of how soon this crisis will be gone.  

I am yet to be contacted; does it mean my test will still hold as scheduled?

If you’re yet to be contacted, kindly send an email to us at information@britishcouncil.or.ke

Owing to Corona-virus pandemic and shutting down of activities, I would like to know if if IELTS exams will still hold in other centers that are not Nairobi

Following the directives of the Kenya government and to protect the health of our test-takers throughout the nation, the restrictions apply to all our centres nationwide. 

I have sent an email for transfer but no response yet

 Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you do not receive a response after 72 hours, please put a call through at 

+254 (0) 722205335, or +254 (0) 758729790

Since I made payment over two weeks ago, the status of my test date is still showing "Awaiting Approval". I sent an email and I am yet to get a reply

Due to the large volume of emails we are currently receiving and processing, kindly give us up to 72 hours to respond to you. If you do not receive a response after 72 hours, please put a call through on the telephone line 

+254 (0) 722205335, or +254 (0) 758729790

I am trying to get a refund for a duplicate IELTS payment. Is there a number I can call that is still working?

Kindly send us an email at information@britishcouncil.or.ke or call us on +254 (0) 722205335, +254 (0) 758729790

Does the 25% refund fee apply in this case

The 25% fee does not apply in this case.

Will there be a delay in release and dispatch

Results for all tests already taken have been released online for 30 days. However, hard copy results can only be picked up after the crisis.

Will results be dispatched to test-takers who took their tests in locations where the British Council offices are located?

Results will be despatched to other British Council test centres but can only be picked up after we resume operations.

Are there safety precautions being put in place on test day, due to the corona-virus outbreak?

There are currently no tests running due to the lock down.

What's the checkpoint and IGSCE's?

Get the latest update from Cambridge using link provided; latest update from Cambridge International 

What's the update on University exams?

These exams are not being taken at our facility since the offices are closed. If you have already made payment kindly contact the exam board or institution for more information.

How long will this examination suspension be on for?

We hope to resume full activities again as soon as the pandemic is contained.  

The safety of our customers and partners is our priority.