19 April 2021
Our offices remain closed to the public for face to face enquiries. We are sorry for the disruption this causes but the health and safety of our staff and customers are our top priority. While we would like to resume our operations physically, we will only do this once we are certain we have the equipment and systems in place to reduce the risk of spreading Covid-19 to an absolute minimum.
If you are a test-taker, a student or parents please see below for further details and our free online education offers and activities.
This page will be updated on 19 May 2021.
Important information on Covid-19 for our British Council customers and partners.
Computer-delivered and paper-based IELTS test
We have resumed both computer-delivered and paper-based IELTS testing. You may book you test through the link below.
We understand this has been a frustrating period for all those wishing to take IELTS exams and we thank you for your patience and support. Due to the Covid-19 safety precautions, we will be operating smaller testing sessions and we anticipate that demand will be high.
IELTS Test Report Forms (TRF)
We have rolled out dispatch of IELTS Test Report Forms (TRF) to candidate’s physical address and your results will be sent to you 3-5 days after they are released. You can also view your results online on the test-taker portal by clicking here. If you took your IELTS test before September 2020 and you would wish for us to send you your IELTS Test Report Form, kindly send us an email at firstname.lastname@example.org with the following details:
- Full Name as it appears on your Identification document.
- Valid Mobile Phone Number.
- Physical location including Nearest Post Office.
- Type and date of the test.
See below status and update on our programmes.
We will keep you updated on the status of our programmes.
PROGRAMMES IN ARTS, EDUCATION AND SOCIETY
You can, access free online content from our programmes.
To understand more about East Africa Arts #CreativeDNA programme visit https://www.britishcouncil.org/east-africa-arts
To learn more about Connecting Classrooms visit https://www.britishcouncil.co.ke/programmes/education/connecting-classrooms
Find out more about the latest British Council MOOC courses and the schedule for upcoming courses here https://www.futurelearn.com/partners/british-council
We have suspended all Face-to-Face enquiries until further notice. We will continue to ensure customers receive the same level of customer service experience via telephone, emails and our social media.
You can kindly reach us on:
Telephone:+254 (0) 732 117000 / +254 (0)20 2836000, +254 (0) 722205335, +254 (0) 758729790
During this uncertain time, our customers, employees and partners’ health is our priority.
Please stay up to date on current welfare guidelines, available here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019