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British Council Kenya offers you a wide array of  Professional Development Training  opportunities in April . Our approach is practical, experiential and highly enjoyable; ensuring maximum impact in the workplace. We have  more than 75 years’ experience in teaching and training worldwide. We develop cutting edge content in our centres of excellence and adapt it to meet local aspirations. 

Our interactive approach is highly regarded and feedback from participants is extremely positive. Our team is highly experienced both locally and internationally. As well as qualifications and accreditation, they have expertise garnered from a rich variety of organisational backgrounds and roles.

Register below and benefit from our cutting edge content. 

Written Communication Skills - 3rd - 4th May

How many of your emails and letters are actually read by your customers or colleagues? Bad writing causes confusion and costs money. You need to write effectively to achieve the results you want. This programme will help you to utilize the best writing techniques to control the language you use and develop the skills necessary to implement an effective approach to writing. Increase the chances of your emails and letters being read…and acted upon!

Course Outline:

  • What is good writing?
  • Grammar and Modern Register
  • What do you write?
  • How do you plan?
  • E-mails

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Email Etiquette - 5th May

Learn how to write well-structured, compelling emails that get a positive response from colleagues and customers. Apply writing and formatting skills to further engage your recipients and deepen your ability to persuade. Learn the dos and don’ts of professional email writing, so personal and brand image is protected at all times.

Benefits to participants:

  • Develop a heightened awareness of the potential perils of digital communication
  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Learn to work within principles to ensure professional, clear and effective emails
  • Format messages for readability
  • Learn to write professionally and brand Broadcast emails
  • Master the inbox using  core principles and email functions

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Presentation and Public Speaking - 10th - 11th May

Do you want your audience to remember you after making a presentation? Do you want to elicit positive responses and desired action from your audience?

Identify what makes a good presentation, analyse and address their audience, prepare the content, structure and match it to the audience, get tools on how to begin and end with a bang, enliven their presentations, add feelings to their words, emphasise on words, body language and handle questions.

Course Outline:

  • Before the presentation
  • The presentation
  • Public Speaking

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Intercultural Relations Communication - 15th May

Good relationships are at the heart of good business. From first impressions to lasting partnerships, successful business in today’s globally interconnected world is all about effective intercultural engagement. This course recommends ways of enhancing participants’ communication skills to make them more effective in multicultural and multilingual situations.

By the end of the course participants should be able to:

  • Examine how cultural and other influences have shaped their workplace communication preferences and how these may be viewed by others
  • Respond to others in an empathetic way, helping others feel at ease in complex situations
  • Demonstrate flexibility in adapting their behaviour and communication style to a range of multicultural and multilingual contexts.

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Emotional Intelligence and Assertiveness - 17th -18th May

Do your employees think that you don’t understand them and don’t want to? Do you have trouble getting what you need without pressing your staff? This workshop explores what Emotional Intelligence and assertiveness mean, how they affect you and how you can help yourself to develop these areas and become a more effective manager.

Course Outline:

  • What is Emotional Intelligence?
  • Self Improvement
  • Introduction to Assertiveness
  • The Outcomes of Assertiveness
  • Techniques for Building Relationships and Dealing with Criticism and Anger

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Professional Effectiveness - 23rd - 24th May

No matter how competent you are, lasting success may elude you unless you are able to effectively lead yourself, influence, engage, and collaborate with them and continuously improve your capabilities. These elements are at the heart of personal, team, and organizational effectiveness.

Course Objectives:

By the end of this course, you will be able to:

  • Execute critical priorities with laser-like focus and careful planning 
  • End self-defeating behaviour and gain the necessary security you need to change
  • Develop strong relationships based on mutual trust
  • Be prepared to deal with difficult circumstances before they happen
  • Know how to increase team engagement, morale, and collaboration
  • Apply a framework for developing core values and creating a highly effective culture
  • Recognize how to develop high-potential leaders who model competence and character

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Time Management and Organisational Skills - 30th -31st May

Delivering the service customers and colleagues expect requires organisation and time management techniques. This programme will help you focus on the essential purpose of your job, eliminate wasted time and find time for yourself to stay in control, and your customers happy.

Course Outline:

  • Time Management
  • Efficient Time Use
  • Organisation Skills
  • Organising Yourself
  • Self-Management skills
  • Assertiveness
  • Prioritizing Tasks

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See also