Head of Human Resources Kenya and East Africa Cluster

Role purpose:

The post holder will support the HR Director by providing operational HR expertise across the broad spectrum of HR activity.  This role supports the HR Director to develop strategies, plans, budgets, projects and timelines to deliver the regional people and business plan. He/She will be key to ensuring that the HR services provided in the East Africa Cluster are consistent with global HR policies and processes, reflect local policy frameworks, and are high quality and efficient.

Main opportunities:

The Head of Human Resources Kenya & East Africa Cluster in consultation with SSA HR Director is the key in ensuring HR services in East Africa Cluster effectively support the business plans and are consistent with global CoE strategies, guiding principles, policies and procedures, processes and practices, and where necessary, adapting them to reflect local market needs and conditions, e.g. legal, regulatory, social and culture frameworks. 

See highlights of what we require of the successful candidate: 

Consultancy and high-quality HR service

Deploys a range of HR specialist or bespoke approaches to support the provision of high-quality services and advice

Lead and coordinate the regional annual people cycle, for performance management, talent management, succession planning, learning and development etc., engaging and communicating with key stakeholders to deliver in line with British Council timelines, policies and processes

Leadership and business partnering - Internal customer focus

As a member of the regional HR Leadership Team, contribute to the development of the HR strategy, budgets and people plans for the region - sharing expertise and learning and ensuring an integrated approach to delivering high impact HR advice and quality service delivery across the region.

Builds an in-depth understanding of the particular business and operational context, opportunities and challenges facing operations and management, to ensure the development of new practices based on informed business insight and joined-up thinking. Consults closely with internal customers and other stakeholders to understand current and future business needs, and plans work activities accordingly to ensure the services and advice they provide meets those demands

Service improvement

Identifies and makes recommendations to Regional HR Director for improvements to ways of working that enhance the effectiveness and efficiency of the corporate functional discipline, as well as the operational effectiveness of their internal customers

Makes professional recommendations which have a measurable impact on local business performance in terms of efficiency, quality, reliability, and internal customer satisfaction

Actively champions and monitors staff compliance with the agreed corporate policies and practices relevant to their area of functional expertise. Investigates reasons for non-compliance

Line management and functional expertise

Determines work plans and coordinates input from in-country HR professionals to meet specific objectives, line manages HR business partners in Ethiopia & Sudan and HR Analyst in Kenya

Provide formal line management to the in-country HR professionals

Providing professional coaching/mentoring to regional / country HR leads, to manage non-routine HR issues or guidance to implement project and change plans

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