A British Council customer services staff member

Photo: Hendri Lombard

These workshops provide participants with the skills they need to deal with clients and customers in an efficient way, while projecting the right image for your organisation. Whether they work over the telephone or face-to-face, we aim to turn your staff into ambassadors for the organisation that you can be proud of.

Sales and Negotiation Skills

We are all negotiators. We do it every day, though not always with success. This two day workshop provides practical tools and a clear assessment of personal values to help predict and control outcomes with a win-win approach. It will introduce managers to a systematic staging for negotiations at all levels of interaction and is highly practical, involving roleplay, analysis, feedback on performance, and action planning.

Who is the course for?

Anyone who negotiates and closes deals.

Course dates 2017

  • March 15-17
  • July 11-13
  • November 15-17

Course fees

  • See public training calendar on download section at the bottom of this page

Customer Service Excellence

This two day course will help you improve your face-to-face interactions with customers. Participants will learn:

  • what defines good customer service
  • how to challenge yourself
  • how to know what your customers want
  • how to overcome obstacles to conversation
  • why customers complain
  • how to promote good feelings

Who is the course for?

Customer service and front office staff.

Course dates 2017

  • February 15-16
  • June 14-15
  • October 18-19

Course fees

  • See public training calendar on download section at the bottom of this page

Further details

To find out more about what each course covers and the qualifications of our trainers, please download our training catalogue (see downloads section below).

For all our course prices and course dates, please download our public training calendar (see downloads section below).

How to register

Please contact us and ask to our Training Centre Contact  or email us directly on information@britishcouncil.or.ke.