Business Communication Skills

Whether you are a corporate training manager or a professional looking to improve your career prospects, our workplace communication workshops improve participants’ written and verbal communication skills, enabling more successful communication with both colleagues and customers. Find out more below about the different workshops we offer.

Presentation Skills and Public Speaking

On this two day course participants will learn:

what makes a good presentation
how to analyse and address an audience
how to prepare content, structure and match it to an audience
how to begin and end with a bang
how to enliven presentations
how to add feelings and emphasis to certain words
how to use body language to an advantage
how to handle questions effectively.

Who is the course for?

Anyone who wants their audience to remember them after making a presentation. Anyone who wants to elicit positive responses and desired actions from their audience.

Course fees:

See public training calendar on download section at the bottom of this page

Write Effective Reports

This two day course will help improve the quality of your written reports. Participants will learn:

what makes a good report
what you should focus on and how you should structure a report
style and clarity
use of diagrams
drawing conclusions
making recommendations
writing an executive summary.

Who is the course for?

All who write and use reports.

Course fees:

See public training calendar on download section at the bottom of this page

Written Communication Skills

On this two day course participants will learn:

techniques to draw readers to letters and emails
how to identify what makes good writing
what stops people from reading
how to spot and correct grammatical errors
how to write with the reader in mind
how to write with a purpose
to develop a planning system for their writing
how to ensure their writing conveys their intended message.

Who is the course for?

Anyone who writes letters and emails to customers.

Course fees:

See public training calendar on download section at the bottom of this page

Email Etiquette

This one day course will improve the experiences of the customers your business deal with. Participants will learn:

How to write effectively to achieve the results you want.
How to utilize the best writing techniques to control the language you use and develop the skills necessary to implement an effective approach to writing.
Increase the chances of your emails and letters being read and acted upon

Who is the course for?

Anyone who interacts with customers and internal colleagues via email.

Course fees:

See public training calendar on download section at the bottom of this page

Proposal Writing

This two day course will demonstrate how to write proposals that present your ideas clearly and help you sell your ideas to people that matter. Participants will learn:

How you write the executive summary
How you present the proposed solution, benefits and costs that could either win or lose you the potential engagement.
How to convince your target customer with your proposal
Countering objections
The Polished Proposal

WHO IS THE COURSE FOR?

All who write and use reports.

COURSE FEES:

See public training calendar on download section at the bottom of this page

Further details

To find out more about what each course covers and the qualifications of our trainers, please download our training catalogue (see downloads section below).

For all our course prices and course dates, please download our public training calendar (see downloads section below).

How to register

Please contact us and speak to our Training Centre Contact person , or email us directly on information@britishcouncil.or.ke.